1. About This Privacy Policy

This Privacy Policy applies to personal information handled by Roadmaster Truck Driving School through our website, telephone calls, emails, online forms, social media, bookings, training sessions, assessments and other business activities.

We aim to handle personal information consistently with the Privacy Act 1988, the Australian Privacy Principles and other applicable Australian privacy laws where those requirements apply to our operations.

2. Personal Information We May Collect

The personal information we collect will depend on your interaction with us and the services you request. It may include:

• Your full name, date of birth and contact details.
• Your residential address, email address and telephone number.
• Driver’s licence details, licence class, licence history and learner permit information.
• Identification documents required for enrolment, training, assessment or licence verification.
• Booking information, selected course, gearbox preference and training history.
• Records of lessons, attendance, competency, assessment outcomes and instructor feedback.
• Payment and transaction information. Complete payment card details may be processed directly by a secure third-party payment provider rather than stored by us.
• Unique Student Identifier information where required for nationally recognised training.
• Communications, enquiries, complaints, reviews and feedback you provide to us.
• Website usage information, including IP address, browser type, device information and pages visited.
• Any other information you voluntarily provide when contacting or dealing with us.

3. Sensitive Information

In limited circumstances, we may need to collect sensitive information, including information about a medical condition, disability, injury, medication or other health-related matter that may affect your ability to participate in heavy vehicle training safely.

We will generally collect sensitive information with your consent or where the collection is otherwise permitted or required by law.

Students should provide relevant safety information honestly. Failure to disclose a condition that affects fitness to drive may create a serious safety risk.

4. How We Collect Personal Information

We may collect personal information when you:

• Complete an enquiry, contact or booking form.
• Contact us by telephone, email, SMS or social media.
• Book or pay for a training session or assessment.
• Attend a training session, course, practical lesson or assessment.
• Provide identification, licence or eligibility documentation.
• Submit feedback, a review, complaint or refund request.
• Subscribe to marketing or promotional communications.
• Browse or interact with our website.

We may also receive relevant information from Deltawest Training, RTO 40599, authorised assessors, referring organisations, government authorities or other service providers where you have authorised the disclosure or where it is otherwise permitted by law.

5. Why We Collect and Use Personal Information

We may collect and use personal information to:

• Respond to enquiries and provide requested information.
• Process and manage training and assessment bookings.
• Confirm identity, licence status, eligibility and prerequisite requirements.
• Provide heavy vehicle driver training, instruction and student support.
• Arrange nationally recognised training or assessment through an authorised Registered Training Organisation.
• Maintain training, attendance, assessment and business records.
• Process payments, refunds and transaction records.
• Contact students about bookings, schedule changes, payments, documents or course requirements.
• Improve our services, website and customer experience.
• Manage complaints, disputes, incidents and safety concerns.
• Comply with legal, regulatory, licensing, insurance and recordkeeping requirements.
• Send marketing communications where consent has been provided or where otherwise permitted by law.

6. Consequences of Not Providing Information

You may choose not to provide certain personal information. However, we may be unable to process your booking, confirm your eligibility, provide training, arrange an assessment or respond properly to your enquiry without the required information.

Where identification, licence details or other information is legally or operationally required, training or assessment may need to be postponed or refused until the information is provided.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services or operate our business. Recipients may include:

• Deltawest Training, RTO 40599, where training, assessment, enrolment or certification services are delivered in partnership with the RTO.
• Authorised trainers, assessors, instructors and administrative personnel.
• Government departments, licensing authorities and regulatory bodies.
• Website hosting, booking, email, CRM, cloud storage, analytics and IT service providers.
• Banks, accountants and payment processing providers.
• Insurance providers, legal advisers and professional consultants.
• Emergency services, medical professionals or relevant authorities where necessary to protect health and safety.
• Other parties where you have provided consent or where disclosure is permitted or required by law.

We do not sell or rent personal information to third parties.

8. Deltawest Training and RTO Records

Roadmaster Truck Driving School provides certain training and assessment services in partnership with Deltawest Training, RTO 40599.

Where you enrol in nationally recognised training or undertake an assessment through the RTO, your personal information may be collected, used, stored and disclosed under the RTO’s separate privacy, enrolment, assessment and recordkeeping policies.

Information required for nationally recognised training may also need to be disclosed to relevant Commonwealth or state training authorities as required by applicable laws and regulatory standards.

9. Website, Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, measure advertising performance and improve user experience.

Cookies are small files stored on your device. They may collect technical information such as your IP address, browser, device, approximate location, referring website, pages visited and time spent on the website.

We may use third-party services such as website analytics, advertising platforms, embedded maps, social media tools and booking systems. These providers may collect information according to their own privacy policies.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the operation of certain website features.

10. Online Advertising and Remarketing

We may use advertising and analytics platforms to measure website traffic, understand campaign performance and display relevant advertisements.

These platforms may use cookies, pixels or similar technologies to collect information about interactions with our website and advertisements. Depending on your device and platform settings, this information may be combined with information already held by the relevant provider.

You can manage advertising preferences through your browser, device or the privacy settings provided by the relevant advertising platform.

11. Marketing Communications

We may send information about our courses, services, booking availability or promotions where you have provided consent or where otherwise permitted by law.

Marketing emails and SMS messages will include a way to unsubscribe. You can also opt out at any time by contacting us using the details provided below.

Opting out of marketing will not prevent us from sending essential service communications relating to an existing booking, payment, training session or assessment.

12. Storage and Security

Personal information may be stored electronically or in physical records. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• Password-protected systems and controlled access.
• Secure website and hosting technologies.
• Restricted access to student and booking records.
• Secure third-party payment processing.
• Staff and contractor confidentiality requirements.
• Appropriate deletion, destruction or de-identification of records when no longer required.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage our business, resolve disputes and comply with legal, insurance, taxation, training and regulatory requirements.

Retention periods may vary depending on the type of record and whether the record relates to nationally recognised training or assessment.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless continued retention is required or permitted by law.

14. Overseas Disclosure and Cloud Services

Some technology, website, email, analytics, payment, customer management or cloud service providers may store or process information outside Australia.

The location of overseas data processing may vary depending on the provider and its infrastructure. Where required, we will take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements.

15. Accessing or Correcting Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.

Requests should be submitted using the contact details below. We may ask you to verify your identity before providing access or making a correction.

In some circumstances, access may be refused or limited where permitted by law. Where appropriate, we will explain the reason for the decision.

16. Privacy Complaints

If you believe your personal information has been handled incorrectly, please contact Roadmaster Truck Driving School and provide:

• Your name and contact information.
• A description of the privacy concern.
• Relevant dates, documents or booking information.
• The outcome or resolution you are seeking.

We will review the complaint and aim to respond within a reasonable period.

Where a complaint relates specifically to RTO enrolment, assessment or nationally recognised training records, you may also need to contact Deltawest Training, RTO 40599.

If you are not satisfied with the response and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

17. Third-Party Websites

Our website may contain links to external websites, social media pages, booking platforms or other third-party services.

Roadmaster Truck Driving School is not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party service before providing personal information.

18. Children and Young People

Our services are intended for individuals who meet the applicable licensing and training eligibility requirements.

Where a student is under 18 years of age, we may require consent or involvement from a parent, guardian or authorised representative when appropriate.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, data-handling practices or legal obligations.

The latest version will be published on our website with the updated effective date.